Cognizant Off Campus Drive 2024
The IT Service Desk functions as a centralized team dedicated to offering technical support to clients worldwide. With a team of 15,000 professionals spanning the globe, we cater to the needs of 90 global clients situated across different continents. Over time, the landscape of IT Service Desk has undergone significant transformations fueled by technological advancements.
In the contemporary IT support environment, organizations increasingly deploy AI chatbots to enhance efficiency. These chatbots, leveraging natural language processing, deliver instant responses to common user queries and handle routine tasks. This not only ensures quick issue resolution but also alleviates the workload on human analysts. Additionally, the adoption of Robotic Process Automation (RPA) is on the rise, allowing the automation of repetitive and rule-based tasks. By automating these tasks, RPA enables analysts to focus on addressing more complex and challenging issues, thereby optimizing the overall functioning of IT services.
Cognizant Off Campus Drive 2024 Details
| Job Role | Engineer Trainee |
| Qualification | Engineering/Science Graduate |
| Batch | 2023 |
| Experience | Freshers |
| CTC/Salary | Rs 4 LPA |
Eligibility Criteria for Cognizant Off Campus Drive 2024
- 2023 Batch of B.E/B.Tech of any branch (UG full time degree).
- Candidates having 50 % in X, XII or Diploma, UG.
- Open to Indian nationals only.
- Being flexible to any work locations, shift timing, technology.
- The final Cognizant onboarding would be subject to satisfactory background verification.
- If PAN card is already available, ensure you have both first name and last name updated in the PAN card. If you do not have your last name updated in the PAN card, kindly get it updated. Background verification will not be successful if last name is not updated in the PAN card. Background verification will not be successful if the PAN card name and the superset registered name is not matching. If PAN card is not available, kindly do not proceed with the application registration.
Key responsibilities
- Provide first-line technical support and assistance to end-users, addressing their IT-related issues and enquiries, log and track all support tickets, ensuring accurate documentation and timely resolution of problems.
- Troubleshoot hardware and software problems, performing diagnosis and resolving technical issues to minimize downtime, collaborate with other IT teams to escalate complex issues and ensure prompt resolution and to maintain knowledge base articles and documentation to enhance self-service options and facilitate efficient problem-solving.
Role expectations
- Associate should be client focused and able to work with users from different communities and cultures across the globe.
- Ability to have flawless communication (verbal and written) with our clients and possess sound technical knowledge.
- Work in shifts and work from office.
Support available from Cognizant (post joining as Full Time Employee)
- Night shift allowance will be paid by the project.
- Cognizant provide cabs for pick-up and drop, ensuring safety and comfort.
- Timely rewards and recognition for top performers.
If you are passionate about customer service, possess strong technical skills, and thrive in a fast-paced environment, then this role is for you. Please note, if selected, you will join as a fresher as no prior work experience will be considered.
Compensation Engineer Trainee – 4,00,000 LPA
How to Apply for Cognizant Off Campus Drive 2024?
Apply link for Cognizant Off Campus Drive 2024
Great Opportunity
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